FURAMAfirst is a loyalty membership program by Furama Hotels International to reward:

1. Guests staying at participating hotels and resorts
2. Customers dining at participating F&B outlets

As a FURAMAfirst member, earn and accumulate your FURAMAmints with every qualifying hotel/ resort stay or dining spend. Enjoy FURAMAmints instant cashback and redeem exclusive rewards online with ur FURAMAmints anytime, anywhere.

Sign up here or via FURAMA mobile app to start accumulating your FURAMAmints and hey, it's complimentary!

All Furama, FuramaXclusive and FX hotels/resorts in Singapore, Malaysia, Australia, Thailand and Bali as well as the participating dining outlets within the properties.

FURAMAfirst membership activation is instant upon sign up.

There is no physical membership card. You will only require your email address or membership number to start earning and accumulating your FURAMAmints for every qualifying stay or dining spend with us. Alternatively, you can download Furama mobile app for easy access to your membership details.

Yes, you start earning FURAMAmints immediately and are entitled to the relevant benefits with every of your qualifying hotels/resorts stay or dining spend.

To enjoy the complimentary upgrade as a FURAMAfirst Platinum member, it has to be requested in advance upon log in to FURAMAfirst membership

Complimentary upgrades to the next available category are limited to 3 per year (up to 10 nights in total) for FURAMAfirst Platinum members and this complimentary are subject to availability.

No, you must sign up for FURAMAfirst prior to your stay or dining spend in order to accumulate the FURAMAmints for it.

Yes, you will earn FURAMAmints if

• your company contracted room rate is higher than the qualifying room rate
• you booked directly with the hotel and
• you personally stayed with us.

All FURAMAmints are updated within 2 days of your check-out date or dining spend with us. If you do not receive them after 2 days, please get in touch with us via this form with your name, membership number and the details of your hotel stay or F&B dining spends.

Yes, you will earn FURAMAmints if you are a FURAMAfirst Gold or FURAMAfirst Platinum member, booked via FURAMA mobile app or www.furama.com and stayed or dined with us.

No, FURAMAmints are issued only for qualifying room rates booked via FURAMA mobile app or www.furama.com or qualifying dining spend at participating F&B outlets.

You earn FURAMAmints with every qualifying room spend or qualifying dining spend. 1 FURAMAmint per SGD 1 (or its equivalent) for each qualifying stay or qualifying dining spend.

A qualified stay / qualified room night refers to a stay / room night booked at eligible room rates at participating hotels. Non-eligible room rates include, but are not limited to:

1. Complimentary rooms;
2. Commissionable room rates booked via third parties for e.g. travel agents, online travel agents etc;
3. Room rates provided in conjunction with airline and / or travel industry discounts;
4. Room rates of airline crew members paid by the airline;
5. Room rates for group booking

A qualified dining spend refers to your final dining bill at our participating F&B outlets and it can only be accumulated once daily for each FURAMAfirst member. The accumulation of FURAMAmints on the following dining details are excluded:

1. Complimentary and promotional dining vouchers or dishes and/or beverages
2. In-room Dining / Room Service
3. Takeaway meals
4. Banquet/ Catering/ Meeting services
5. Dine-in group of more than 20 pax
6. eVoucher purchases

You may log in to your account via FURAMA mobile app or furama.com/furamafirst to view your FURAMAmints.

You may log in to your account on FURAMA mobile app or furama.com/furamafirst to redeem rewards, or tell us your wishlist and you might just get it with the right amount of FURAMAmints.

No, FURAMAmints are strictly not exchangeable for cash. But with our FURAMAmints instant cashback, you can convert your FURAMAmints into cash rebates to offset your total bill, only when you make a booking via furama.com or FURAMA mobile app.

STEP 1: Just log in with your FURAMAfirst member account and make a room booking via furama.com or FURAMA mobile app.
STEP 2: Make your room booking with the selected hotel and the chosen add-ons for your stay.
STEP 3: Check the box with "Use my FURAMAmints to offset Grand Total" when you are finalising your booking.
STEP 4: Select the amount of FURAMAmints that you wish to use from your account balance to offset your final room bill.

Once FURAMAmints are converted to cashback, they are non-refundable, regardless of your booking status.

Yes, you just have to pay the remaining balance of your total bill after the cash rebates that you are eligible for have been applied to your booking.

FURAMAmints are valid for two years upon issuance.

Qualifying nights, stays or dining spends must be accumulated within a year.

Yes, you may when you share your email address or membership number at check-in. However, we advise that you make the room booking in advance via FURAMA mobile app or furama.com to ensure that we have your preferred room available for the duration of your intended stay with us.

Yes, you may book rooms for friends, limited to 3 rooms per day. If you are not present, your friends will still get to enjoy the early check-in/ late check-out benefits when requested at booking. However, to earn FURAMAmints, you, the FURAMAfirst member must stay i.e. check in and check out from the hotel, and FURAMAmints will only be awarded for the room that was checked in under your name.

For F&B, you may make reservation for friends in the participating F&B outlets. However, to enjoy the dining discount and earn FURAMAmints, you, the FURAMAfirst member must be present during the dine-in at participating F&B outlets.